Question 1

When will my order be shipped?

Accepted Answer

We will ship your order within 1-3 business days. Shipping notification email will be send to your email once we have processed your order. Thank you for your patience!

Question 2

Is there a frame option for all products?

Accepted Answer

None of ARTFACT's current products come with frames.

Stay tuned to the gradual introduction of the framing service in the future.

Question 3

What is included in the product that the customer will receive?

Accepted Answer

Customers will receive artwork made of high-quality fine art paper (matte finish) and the exclusive signature of the creator.

Question 4

Does Artfact offer any other services?

Accepted Answer

ARTFACT offers a variety of size customization services, please email info@artfact.ca for more information.

Question 5

Does ARTFACT accept collaborations with artists?

Accepted Answer

ARTFACT accepts various designs from artists who have reached a specified standard.

For details of the partnership, please email for a consultation at info@artfact.ca

Question 6

Where is ARTFACT located? Do you offer pick-up option?

Accepted Answer

ARTFACT is an e-commerce shop based in Toronto. We do not offer pick-up option at this point.